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Support: |
Houston Technologies Ltd. provides customer support during business hours
according to global service levels, where we capture calls through, phone,
email, fax and mobile. Our commitment to the market is “We Care…We Make it
Happen”. We are client focused and delivery oriented. Our realization of our
clients’ needs is the core of our support services.
We are able to provide the right support upon the collective expertise of
professionals. Houston Technologies Ltd. subject matter experts will provide
customers’ with advice and assistance relating to day-to-day enquiries in
respect of the use or operation of BRITON by:
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- Providing assistance in identifying, diagnosing and verifying the causes of suspected errors.
- Remote correction of verifiable and reproducible errors relating to critical and major alarms.
- Studying the activation of new releases, upgrades and enhancements.
- Remote delivery of all major and minor releases to the subscribed product and all minor releases to the licensed platform as they become generally available.
- Provide advice on patches, corrections, or, if necessary, temporary workarounds for errors, when available.
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Enhancement Program:
Throughout the term of the valid BRITON Software Enhancement Program
agreement, Houston Technologies Ltd. undertakes to provide CUSTOMERS with
the following services in relation to CUSTOMERS subscribed software
licenses:
- Houston Technologies Ltd. expertise surround customers’ with regular product updates to stay up-to-date with the latest industry standards, market dynamics and evolving technology
- Studying remotely the activation of new releases, upgrades and enhancements.
- Providing remote assistance in identifying, diagnosing and verifying the causes of suspected errors.
- Correction of verifiable and reproducible errors remotely in relation to critical and major alarms.
- Delivery of all major and minor releases to the subscribed product and all minor releases to the licensed platform remotely as they become generally available.
- Provide remote advice on patches, corrections, or, if necessary, temporary workarounds for errors, when available.
Onsite Support Services
Houston Technologies Ltd. undertakes to provide technical assistance and
support services (i.e. Bug Fixing and Minor Configuration/Customizations) in
respect of CUSTOMERS subscribed software licenses. Thereafter, CUSTOMERS may
use the onsite support services over agreed period.
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